TERMS AND CONDITIONS 

 

ALL MAX THOMAS SANDERSON PRODUCTS ARE MADE TO ORDER WITH A PRODUCTION TIME UP TO 8 WEEKS* AND PERSONALIZED, THEREFORE, IN ACCORDANCE WITH EUROPEAN UNION REGULATION IN ARTICLE L121-21-8 OF THE CODE DE LA CONSOMMATION, ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

ALL OF OUR GARMENTS SOLD ONLINE OR OFFLINE ARE MADE-TO-ORDER AND PERSONALIZED ITEMS, SALES ARE FINAL. ORDERS WILL BE CONFIRMED BY EMAIL AND PRODUCTION COMMENCED ONLY ONCE FULL PAYMENT FOR THE PRODUCT(S) IS RECEIVED. 

 

MAX THOMAS SANDERSON IS DEDICATED TO THE QUALITY OF THEIR GOODS AND PRODUCTS ARE SUBJECT TO THOROUGH QUALITY CONTROL DURING MAKING AND BEFORE DISPATCH. IF AN ITEM IS FOUND TO BE FAULTY: A REPAIR, REPLACEMENT OR FULL OR PARTIAL REFUND MAY BE ISSUED IN ACCORDANCE WITH EUROPEAN UNION REGULATIONS.    

 

MAX THOMAS SANDERSON PRODUCT(S) ARE MADE USING HIGH QUALITY MATERIALS AND ARE THE RESULT OF METICULOUS CRAFTSMANSHIP. VARIATIONS AND IRREGULARITIES ARE CONSIDERED UNIQUE CHARACTERISTICS OF THE PRODUCT(S). TO MAINTAIN THE QUALITY OF OUR PRODUCT(S), HANDLE WITH PARTICULAR CARE AND STORE IN THE PROVIDED PROTECTIVE BAG AWAY FROM DIRECT LIGHT OR HEAT. DUE TO THE FRAGILE NATURE OF MAX THOMAS SANDERSON PRODUCT(S), PARTICULAR CARE MUST BE TAKEN WITH THE SIGNATURE HAND SEWN SLOW STITCH® SEAMS, AVOID CONTACT OR ABRASION AGAINST ROUGH OR IRREGULAR SURFACES. SIGNATURE HAND SEWN SEAMS THAT ARE BROKEN OR DAMAGED DUE TO EITHER REGULAR OR IRREGULAR USE ARE NOT CONSIDERED A PRODUCT FAULT. 

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ALL CUSTOMERS ARE INDIVIDUALLY LIABLE FOR ANY IMPORT DUTIES AND/OR TAXES ACCORDING TO THEIR OWN COUNTRIES LAWS AND REGULATIONS. SHIPPING FEES MAY APPLY. 

 

THE ABOVE DOES NOT AFFECT YOUR LEGAL RIGHTS IN RELATION TO PRODUCTS THAT ARE FAULTY OR ARE NOT AS DESCRIBED IN ACCORDANCE WITH EUROPEAN UNION REGULATIONS AND LAWS. 

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*PRODUCTION TIMES MAY CHANGE DUE TO UNFORESEEN CIRCUMSTANCES. MAX THOMAS SANDERSON RESERVES THE RIGHT TO ADJUST PRODUCTION & DELIVERY TIMES AT THE COMPANIES OWN DISCRETION.