Shipping/delivery is provided free of charge on all purchases from Max Thomas Sanderson within the European Union (EU) and European Economic Area.
Not all Max Thomas Sanderson products are available to purchase directly outside the European Union. If you are interested in purchasing an item which is unavailable outside of the European Union, please contact us via email with a link to the garment you are interested in. We will endeavor to fulfill your purchase as swiftly as possible. Please note that for sales outside of the European Union, the customer will be liable for any customs or duties charged in that country. Max Thomas Sanderson is not liable for any local fees charged upon import outside the European Union.
All Max Thomas Sanderson products are made to order and personalized, therefore, in accordance with European Union regulation in article L121-21-8 of the Code de la Consommation, items are not eligible for return or exchange. All of our garments sold online or offline are made-to-order and personalized items, sales are final.
Please take your time to ensure you have selected the correct size and reviewed the specific measurements of the garment you are purchasing.
Max Thomas Sanderson products are made using quality materials and are the result of meticulous craftsmanship. Variations and irregularities are considered unique characteristics of the products. To maintain the quality of the product, handle with particular care and store away from direct light or heat. Due to the fragile nature of Max Thomas Sanderson products, particular care must be taken with the signature hand sewn seams, avoid contact or abrasion against rough or irregular surfaces. Signature hand sewn seams that are broken or damaged are not considered a product fault.
Max Thomas Sanderson is dedicated to the quality of their goods and products are subject to thorough quality control during making and before dispatch. Max Thomas Sanderson provides a repair service, offered at the discretion of Max Thomas Sanderson, subject to specific evaluation of the product by Max Thomas Sanderson and an affirmative assessment deeming the product has experienced reasonable use. A repair may be offered only with the presentation of original proof of purchase by the original purchase customer and personal identification. Fees may apply. The customer will be liable for any costs of shipping and return, for all repairs.
If an item is found to be faulty: a repair, replacement or full or partial refund may be issued in accordance with European Union regulations.
The above does not affect your legal rights in relation to products that are faulty or are not as described in accordance with European Union regulations.
IMPORT DUTIES AND TAXES:
All customers are individually liable for any import duties and/or taxes according to their own countries laws and regulations.